Privacy Policy
Privacy Policy
Welcome to the Driverry Privacy Policy. Your privacy is of great importance to Driverry ("we", "us", "our") operates the Driverry website (“www.driverry.com”), and in line with our commitment to safeguard your personal information, we provide this policy to inform you about our practices. This policy applies to all users of Driverry's application ("App") and services.
Effective Date:
This policy is effective as of 7 July 2021.
Collection of Information:
To effectively provide and enhance our delivery management services, Driverry collects various types of information from our users, including but not limited to:
- Personal Identification Details: Such as your name, email address, and phone number to set up and manage your account and to communicate with you.
- Location Data: We collect both precise and approximate location data in real-time, which is essential for last-mile delivery management and is instrumental in providing location-based functionalities even when the app is in the background.
- Usage Data: Information related to how you interact with our services which helps us in fine-tuning our app's performance based on user behavior.
- Device Information: Details such as the type of device you use, operating system version, and unique device identifiers that help us ensure our app’s compatibility and performance across various devices.
Data collection happens through fair and lawful means, ensuring your complete awareness and consent. Moreover, we are transparent about the reasons behind data collection and the ways in which your information will be leveraged to improve the Driverry experience.
Use of Personal Information:
We utilize your personal data for the following purposes:
- To provide and maintain our service.
- To notify you about changes to our service.
- To provide customer care and support.
- For direct marketing communications (which you can opt out of at any time).
Sensitive Personal Information:
Driverry recognizes the importance of protecting sensitive personal information. We do not collect or process any sensitive personal information.
Location Data Use Disclosure:
Driverry requires access to location data to enable features such as real-time tracking of deliveries and ensuring the successful management of logistics operations—even when the app is running in the background or not actively open. The continuous use of location services in the background is critical for maintaining the functionality of these features and providing our users with timely updates and an optimized experience. We are committed to ensuring that such data remains secure and is used solely for the purposes of enhancing our service provision, such as:
- Enabling real-time delivery tracking to inform customers and businesses of the delivery status.
- Optimizing delivery routes to improve efficiency and reduce delivery times.
- Providing personalized delivery updates based on the user's exact location.
Should we decide to use location data for advertisement purposes—now or in the future—it will be done so with transparent communication of such usage and within the permissible framework for advertising.
Data Retention:
We retain personal information only for as long as it is necessary to provide you with your requested service. Whatever data we store, we will protect it within commercially acceptable means to prevent loss and theft as well as unauthorized access, disclosure, copying, use, or modification.
Data Security:
While Driverry employs stringent security measures to safeguard your personal information, no system is impenetrable. Consequently, we cannot warrant the security of any information you transmit to us, nor can we guarantee that your data may not be accessed, disclosed, altered, or destroyed by breach of our protective measures. We will continue to update and enhance our security systems, as necessary, in response to new threats and advances in security technology.
Sharing of Personal Information:
We do not share any personally identifying information publicly or with third parties, except when required by law or to provide the necessary service requested by you.
How Do We Process Your Information?
Driverry processes your information for several purposes to effectively deliver our services. Below are the ways we handle your data:
1. To Facilitate Account Creation and Management:
We process your information to enable account setup, authentication, and subsequent account management. This ensures that you can securely log in to your account, and we can maintain its integrity and security.
2. To Provide and Improve Services:
We use your information to provide the services you have requested and to improve the overall performance and user experience of our app. This includes utilizing data to enhance the efficiency of our last-mile delivery management.
3. To Communicate With You:
Your information allows us to respond to your inquiries, provide customer support, and send you important information regarding your use of our services. This includes communicating changes, updates, or other essential interactions necessary for the service.
4. To Manage Transactions:
We handle your information to process orders, and payments, and facilitate the delivery of the services you have accessed through Driverry.
5. For Marketing and Promotional Efforts:
Where you have provided consent, we may process your personal information to send you marketing and promotional communications. You can opt out of receiving such communications at any time by contacting us or adjusting your preferences in the app.
6. To Deliver Targeted Advertising:
With your consent, we can tailor our advertising to fit your interests and usage patterns for a more personalized experience.
7. To Analyze Service Usage and Trends:
By examining how you use our services, we can identify trends and make improvements to better address the needs of our users.
8. To Protect Vital Interests:
In emergencies, we may process your information to protect the vital interests of individuals, including as necessary to prevent imminent harm.
9. To Enhance and Personalize:
We use your information to enhance our services and provide personalized recommendations and features that match your profile and interests.
Information Collection And Use:
We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you when using Driverry. This information may include, but is not limited to, your name, phone number, email address, and the location necessary for the successful provisioning of our service.
External Sites:
Our App may link to external sites not operated by us. We have no control over these sites and their privacy practices. We advise you to review the privacy policies of these third-party sites.
Information from Third Parties:
Driverry does not actively collect personal information from third parties, including data brokers or public databases. We rely primarily on the information provided directly by our users through the use of our App and services.
Acceptance of Privacy Policy:
By using our App, you confirm that you have reviewed and accepted our privacy practices as outlined in this policy.
Policy Accessibility:
Our privacy policy is available at Driverry - Privacy Policy, ensuring it is both non-editable and directly refers to our App. This policy is linked on Driverry's store listing page and within the App itself for easy access.
Entity Reference:
This policy represents the practices of Driverry, the entity used in both the App Store and Google Play store listings, and corresponds with the exact name of our application. This ensures consistent privacy practices across all platforms where Driverry is available.By providing a comprehensive and compliant privacy policy, we affirm our dedication to transparency and user privacy. We express our gratitude for your use of Driverry and your trust in our commitment to protecting your personal information across all platforms where our app is made available.
User Rights:
You, as the user, have certain rights in relation to your personal data, which include:
- The right to access the information we hold about you.
- The right to correct inaccurate or incomplete data.
- The right to request deletion of your data when it’s no longer necessary for the purposes collected.
- The right to withdraw consent for data processing at any time, if consent forms the basis of processing.
- The right to object to the processing of your data in certain circumstances, such as for direct marketing purposes.
- The right to receive your data in a structured, commonly used, and machine-readable format and/or request that this information be sent to another service provider (data portability).To exercise any of these rights, please contact us using the contact details provided.
Children’s Privacy:
Driverry is intended for use by individuals who are at least 17 years of age. Accordingly, it is not designed for children under the age of 17. We do not knowingly collect or solicit personal data from anyone under the age of 17 or knowingly allow such persons to register for the app. Should we learn that we have collected personal information from a child under the age of 17 without verification of parental consent, we will take steps to remove that information and terminate the child's account as quickly as possible.If you believe that we might have any information from or about a child under the age of 17, please contact us so we can take the necessary actions.
Advertising and Personalization:
Driverry may use your personal data and location information to provide personalized advertising. This means that we may use information collected through your use of our App to display ads that are more relevant to your interests. We aim to support our service and enhance your user experience without compromising your privacy.
The advertisement personalization will only be conducted with your consent and will adhere to all applicable privacy laws. We understand the importance of maintaining the balance between personalization and privacy and strive to be transparent about our advertising practices.
If you prefer not to have your information used to serve you personalized ads, you may opt out at any time by contacting us using the information provided in the 'Privacy Contact Information' section of this policy.
By using Driverry, you acknowledge and consent, unless you have opted out, to the use of your data for advertising purposes as described in this section. This consent extends to the use of such data for supporting our advertising efforts in providing you a more tailored delivery experience.
Cookies and Similar Technologies:
While our App does not use traditional browser cookies, we may use similar technologies known as SDKs or APIs to perform actions comparable to those of cookies. For example, we may collect data about your device's software and hardware to offer you a more personalized user experience and to improve our services. You have the option to disable these technologies, where such an option is available, within the settings of your device.
Log Data and Analytics:
In the course of using our App, we may collect log data that your device sends. The information gathered may include your device's Internet Protocol (IP) address, device name and version, the configuration of the app when utilizing our service, the time and dates of your use, and other statistics. This log data may be used to troubleshoot, analyze trends, gather demographic information, comply with applicable laws, and improve our services.
Security of Your Personal Information:
We are committed to ensuring the security of your personal information. We employ a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.
Changes to This Privacy Policy:
Our business changes constantly, and our Privacy Policy may also change. We will post the updated version on the URL where our Privacy Policy is accessible, and we will let existing users know about any changes that may affect them via email or through our App. Your continued use of the App after any changes to the Privacy Policy signifies your acceptance of the new terms.
Compliance with Law:
Driverry complies with all applicable privacy laws and regulations. In the event of a conflict or inconsistency between this Privacy Policy and a statutory requirement, the statutory requirement will prevail.
Contact Us:
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.We thank you for choosing Driverry for your last-mile delivery management needs and trust that this Policy provides a clear understanding of our data handling practices. Your trust and privacy are our top priorities, and we remain committed to upholding the highest standards of privacy protection.
Complaints and Disputes:
If you have a complaint about our handling of your personal information or our privacy practices, please contact us using the details provided above. We aim to respond promptly and resolve any issues by applicable laws and best practices.Should a dispute arise regarding your privacy, we will engage in good-faith negotiations to resolve it. If we cannot reach an agreement, we will provide you with information about the further steps you can take, which may include mediation or legal action as outlined by privacy regulations or local laws.
International Transfers of Personal Data:
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps necessary to ensure that your data is treated securely and by this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Updates to Your Information:
We encourage you to update your personal information promptly if it changes or is inaccurate. Depending upon the functionality of the App, you may be able to directly update your information or you may need to contact us to do so.
End-User License Agreement (EULA):
Your access to and use of the Driverry App is also subject to our EULA which you have agreed upon installing the App. This Privacy Policy is incorporated into and forms part of the EULA.
Acknowledgement of Prominent Disclosure Requirement:
We acknowledge that clear and transparent disclosure regarding the use of location data must be provided within the Driverry App. Specifically, we ensure that users are informed about the collection and use of background location data—information that is collected when the app is running in the background and not actively in use. A prominent in-app disclosure is delivered before such data is accessed, explaining the purpose and scope of its collection clearly and obtaining affirmative consent from users.
Privacy Contact Information:
For the management and oversight of this privacy policy, as well as to ensure compliance with data protection laws, we have designated a privacy team responsible for the safeguarding of your personal information. Should you have any inquiries or concerns about this privacy policy or our privacy practices, please contact us through the channels mentioned above.Our designated privacy contact will address your concerns and provide the necessary assistance regarding your inquiries. While we have not appointed a formal Data Protection Officer, we hold data privacy and the protection of your personal data in the highest regard and have dedicated resources to ensure that your privacy rights are respected.In conclusion, Driverry takes your privacy and the protection of your personal data seriously. This Privacy Policy encompasses all the requirements as per your provided feedback, abides by industry standards, and adheres to legal regulations. We thank you for your cooperation and understanding and look forward to serving you with excellence and integrity.
— Digybite Team.